Uhelp – Helpdesk Support Ticketing System with Livechat

Description

Uhelp – Transform Your Customer Support with Our Comprehensive Helpdesk Ticketing System and Live Chat Laravel Application

Welcome to the next generation of customer support management! Introducing our state-of-the-art Helpdesk Laravel Application, meticulously crafted to elevate your customer support desk operations. This cutting-edge application offers a seamless and efficient solution for managing customer queries, tickets, and support interactions, all backed by the power of live chat. With a robust Laravel framework at its core, our help desk tool ticket request system ensures a powerful and reliable user experience. Let’s delve into the key highlights of our Best Helpdesk Software:

Uhelp is the ultimate Support System designed to streamline your customer service operations. As a leading Ticket Support System and Customer Support System, Uhelp offers unparalleled efficiency and reliability. Combining the power of a Support Ticket Helpdesk and a robust help desk, Uhelp is recognized as the best helpdesk software and best support system for businesses of all sizes.

Built on the powerful laravel framework, Uhelp serves as a complete laravel support desk. It excels in managing support tickets, providing a seamless Support Ticket System that simplifies the handling of help desk tickets. Whether it’s helpdesk support or a comprehensive helpdesk system, Uhelp covers all your bases. The support desk and ticketing software features ensure a smooth customer service experience.

Uhelp’s live chat functionality enables real-time support chatting, enhancing customer interaction and satisfaction. Our laravel support ticket module ensures that every ticket is tracked and resolved efficiently, making Uhelp the perfect Ticket HelpDesk Support System. This versatile Ticket System includes an extensive Knowledge Base, forming an integral part of our Support Tickets System.

The Help Desk and Support Tickets System of Uhelp provides robust support with features like email to ticket, allowing seamless ticket generation from emails, and guest tickets, offering flexibility for non-registered users. With rtl support, Uhelp is accessible to a broader audience. Our tickets and tickets system components ensure efficient management of all inquiries, fostering excellent client support.

Uhelp serves as a comprehensive help center and support center, excelling in ticketing management. The Support Ticket System with Knowledge Base & FAQ facilitates quick access to information, reducing resolution times. Recognized as premier Customer Support Software, Uhelp’s Helpdesk Ticketing System is designed to automate routine tasks, improving efficiency with features like canned replies.

Perfect for envato support, Uhelp allows for detailed knowledgebase creation and comprehensive reports to monitor performance. The system supports both self-hosted environments and integrates seamlessly with existing helpdesk software setups. Uhelp’s Support Ticket Management System is enhanced by its Knowledge Base & Ticket System, ensuring that your team has access to all necessary knowledge.

With Uhelp, experience the best in livechat and support service. Our chat support and ChatBot functionalities ensure that customers receive immediate assistance. Uhelp is the complete solution for all your support needs, providing unmatched reliability and efficiency in managing support tickets and delivering superior customer support.

Key Features:

Immediate Access and Continuous Updates:
Purchase our Helpdesk Laravel ticket support system Application and gain instant access to all files, along with lifetime FREE updates. Stay ahead with ongoing feature enhancements and improvements.

Join the Revolution in Customer Support Helpdesk Ticketing System Management:
Ready to revolutionize your customer support ticketing system software? Join numerous satisfied users who have switched to our best helpdesk system Laravel Application with included email ticketing system. Unlock the full potential of efficient customer service management and experience the difference today!

Exceptional Helpdesk System Support:
We’re not just providing a helpdesk ticketing software solution; we’re building a community. Our dedicated support team is here to assist you at every step. Whether you have questions about our best support desk software or need help, our team is always ready to assist you. Visit our support page at https://support.spruko.com for more information.

Streamline Your Support Efforts :
Why spend countless hours developing your own help desk and ticketing software when we’ve already done the heavy lifting for you? Our Support Desk Software Laravel Application is ready to install and start supporting your services right away. We understand the value of your time, which is why we’ve crafted a solution that’s market-ready and designed to streamline your support processes. With our support desk system application, you can redirect your focus from troubleshooting technicalities to delivering exceptional customer service experiences. Let us help you save time and effort, so you can dedicate yourself fully to serving your customers.

Customizable and Feature-Rich:
Tailor your helpdesk application to meet your specific needs with a variety of customization options. From ticket management system to reporting tools, our application is packed with features that enhance your customer support and online help desk system operations..

Responsive Design:
In today’s multi-device world, responsiveness is crucial. Our Helpdesk Laravel Application is fully responsive, ensuring a consistent and optimized experience across desktops, tablets, and smartphones.

Intuitive User Interface:
Elevate user interaction with our intuitive and user-friendly interface, designed to foster an exceptional best helpdesk support experience for both your team and customers.

Cross-Browser Compatibility:
Our application is thoroughly tested for compatibility across all major web browsers, providing a seamless and consistent user experience for all visitors.

Comprehensive Documentation:
Simplify installation and configuration with our detailed, user-friendly documentation, making it easy to get started and maximize the potential of our application.

Efficient Ticket Management:
Manage customer tickets efficiently with our robust ticketing system, featuring advanced features such as Live Chat, Auto Bot Response, Easy Domain Transfer, S3 and Storj Integration, Twilio Integration, Reports, Envato Verification, Manage Roles, Custom Fields, Automations, User Groups, Live Notifications, Departments, Social Logins, Canned Responses, Projects & Roles, Two-Factor Authentication, Knowledge Base, Projects, Holidays & Business Hours, RTL & Language Support, Agent Rating, Agents Username Privacy, Announcements, Email Templates, and Host on Your Own Server. Our system offers comprehensive sorting, filtering, and assignment options to streamline your support operations.

Unlock Advanced Features with Uhelp Application Switcher Easy Style Settings:
Experience the power of Live Chat, Auto Bot Response, Security Controls, and Easy Domain Transfer and more with our Uhelp application. Kickstart your helpdesk operations with visually appealing pre-built email templates and Application Switcher Easy Style settings, meticulously crafted for optimal performance and enhanced user engagement.

Versatile Support Desk Ticket System Layout Styles:
Select from a variety of predefined color schemes that match your brand effortlessly with easy settings. No need to manually input your brand colors and styles. If you desire more customization, utilize our custom styles tailored to suit the specific needs of your support system.

Ready-to-Use Email Templates:
Effortlessly access pre-composed email templates, allowing you to easily edit, enhance, and customize your own messages.

Elegance and Modernity:
Our Helpdesk Laravel Support Ticket System Application seamlessly merges refined elegance with modern functionality, providing intuitive navigation and optimizing workflow efficiency. Each element is meticulously crafted to enhance the user experience.

Enhanced Email-to-Ticket Functionality (Updated): We are pleased to announce the significant improvement in our email-to-ticket functionality. Customers can now conveniently respond to tickets directly from their email interface. The Email-To-Ticket feature has undergone rigorous testing and validation with the following email service providers:

Gmail
Yahoo
Zoho
Hotmail
Outlook (NOTE: Business Emails for Microsoft 365 Not Supported)
Webmail
Aol Mail

This enhancement ensures seamless communication and a streamlined support experience for our valued users.

Team Work Using Groups: Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.

For Envato Authors: UHelp stands out as the premier choice in support Helpdesk systems tailored specifically for Envato authors. Our platform offers indispensable features designed to streamline your workflow, including manual license verification and automated insertion of item titles upon ticket submission. Say goodbye to the hassle of manually selecting purchased products – with UHelp, your customers can effortlessly enter their purchase code, and their item title will be seamlessly integrated, ensuring a smooth and efficient support experience.

Non-Envato Authors: Also, for non-Envato authors, this is the best support Helpdesk system. Because you can simply go to App Settings > General Settings and toggle the Envato on/off switch. Then you can use it for multiple purposes.

Elevate Customer Engagement with Live Chat

Experience seamless customer interactions with our Live Chat feature. Enable real-time communication, allowing customers to connect instantly with your support team. From resolving queries to providing personalized assistance, our Live Chat ensures timely responses and superior customer satisfaction. With advanced features like file sharing and canned response support, you can streamline conversations and enhance the user experience. Empower your support agents with efficient tools to deliver exceptional service and build lasting customer relationships. Boost conversion rates, drive sales, and nurture customer loyalty with our intuitive Live Chat solution.

Why Choose Our Helpdesk Laravel Support System Application?

Unlock the full potential of customer support management with features such as:

Robust Laravel framework
High-quality UI
Proven reliability
Leading-edge technologies
Dedicated customer support
Comprehensive feature set
Demonstrated success
A new standard of excellence in helpdesk ticketing system applications

Key Features of the Helpdesk Laravel Application

Elevate your help desk capabilities with our comprehensive application integrated with the Laravel framework.

Live Chat (NEW)
File attachments for live chat
File attachments for tickets
Bot Response (NEW)
Twilio Settings (NEW)
Security Controls (NEW)
Domain Transfer (NEW)
S3 | Storage setup (NEW)
Storj | Storage setup (NEW)
Holidays list synced with business hours
Added Google & Email Two-factor authentication to all logins
Added reply read receipts to admin panel users
Roles Management
Envato Support System
Custom Fields
Business Hours
Live Notifications
Announcements
Agent name Privacy
Ticket/Replies Restriction
Trashed Tickets
Ticket Draft
Tickets File Attachments
Livechat File Attachments
Canned Response
Ticket History/Timeline
Knowledge Base
Employee Groups
Single/Multiple Assign
Self assign
Email-To-Ticket
Enhanced Security
Login as Customer
Custom CSS & JS
External Chat
Captcha Security
Customer’s Import
Employee’s Import
Admin/Employee Note
Google Analytics
Customer IP Address
Force SSL
SEO
Social Logins
Theme settings
File Uploads management
Automation Functions
Custom Notifications
Custom Announcement
Articles
Ticket to Article
Email Templates
LTR to RTL
Custom Pages
Under maintenance
User Rating’s
Report’s
Infinite Scrolling

Helpdesk Ticket System Laravel Application Key Features Highlights:

Live Chat (NEW)
Bot Response (NEW)
Twilio Settings (NEW)
Security Controls (NEW)
Domain Transfer (NEW)
S3 | Storage setup (NEW)
Storj | Storage setup (NEW)

Key Features of Our Support Desk Laravel Application:

Key Features:

Seamless Integration with Laravel’s Routing System
User-Friendly Interface with Bootstrap
Comprehensive Ticket Management
Advanced Reporting and Analytics
Real-Time Notifications and Updates
Robust Security Features
Customizable and Scalable Architecture

Framework Version :

Laravel 10

Requirements :

PHP 8.2 version (recommended)
Require “sudo” access on your server (contact your hosting provider).
Any port number should be open on your server, e.g., 8443, 8334. (Contact your hosting provider.)
BCMath PHP Extension
Ctype PHP Extension
Fileinfo PHP Extension
JSON PHP Extension
Mbstring PHP Extension
OpenSSL PHP Extension
PDO PHP Extension
Tokenizer PHP Extension
XML PHP Extension

Files Included:

SQL
PHP
CSS
JS
SCSS

What Do You Get?

Access all essential files for a seamless web development experience of your Laravel helpdesk Ticket Tool.

Editable Code Format
Installation and Setup Guide
Comprehensive Documentation
6 Months of Support and Free Lifetime Updates

NOTE: Email Configuration for Microsoft 365 Not Supported

Installation Video: https://youtu.be/sFO0pH4CVAA

Demo Credentials:

Admin Dashboard:
URL: https://uhelp.spruko.com/uhelp/admin/login
Email: [email protected]
Password: 123456789

Agent Dashboard:
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agent role.
URL: https://uhelp.spruko.com/uhelp/admin/login
Email: [email protected]
Password: 123456789

Customer Dashboard:
URL: https://uhelp.spruko.com/uhelp/customer/login
Email: [email protected]
Password: 123456789

Changelog:

## Changelog ##

## Version: V.4.0 ##
## Release Date: 09-05-2024 ##

Update V.4.0

|| WHAT'S NEW ||

1. New Feature Alert: Live Chat is now available on Uhelp! We are thrilled to announce the addition of a Live Chat system to the uhelp application, enhancing the platform with real-time communication capabilities.

2. We're excited to announce Microsoft Social Login integration! Now users can effortlessly sign in to the application using their Microsoft credentials.

3. Introduced the "Right-Click Protection" feature to restrict access to the right-click context menu on the application, enhancing security measures.

4. Implemented the "Text Selection Prevention" functionality, aimed at preventing unauthorized copying of text by disabling text selection on the application, thereby safeguarding content integrity.

5. Enhanced functionality to include separate file settings for "Admin Panel Users," empowering administrators with control over parameters such as "Maximum File Uploads," "File Upload Maximum Size," and "Allowed File Types."

6. Implemented the "Bot Response Setting" feature, enabling superadmin to set response times. The bot generates predefined responses if agents don't respond within a set time during working hours, with separate configurations for non-working hours.

7. Introduced the "Twilio Settings" page in the application to receive ticket updates via SMS. Upon admin configuration and activation of the Twilio account, customers are prompted to verify their mobile numbers to start receiving ticket updates.

8. Introducing the 'Domain Transfer' feature in the application. Seamlessly transfer or change the application from one domain to another with ease.

9. Major bug fixes.

10. Few minor UI fixes.

11. Major security patches were updated.

12. Documentation is updated.

|| IMPROVED FUNCTIONALITY ||

1. Enhanced 'Email to Ticket' Feature: Added a new section called 'Email To Ticket' with three configurable switches for improved functionality.

* Enable Email to Ticket

* Auto-delete Email Upon Ticket Creation

* Maximum Emails to Read

2. Improved IMAP Settings Feature: Users can now create multiple distinct IMAP configurations, each tailored to specific categories. This enhancement offers greater flexibility.

3. Enhancement Alert: Introducing the 'Business Hours' feature in the application. Now, with the addition of an 'Enable 24/7' switch, seamlessly transition your support hours to appear as 24 hours online for customers.

4. Enhanced Holidays Functionality: We've refined the holiday alert display for customers. Now featuring improved aesthetics with a single background color and text color, replacing the previous "Primary Background Color" and "Secondary Background Color" approaches for a more streamlined and visually appealing experience.

5. Enhanced Announcements Functionality: We've refined the holiday alert display for customers. Now featuring improved aesthetics with a single background color and text color, replacing the previous "Primary Background Color" and "Secondary Background Color" approaches for a more streamlined and visually appealing experience.

6. We are excited to announce that S3 and Storj integrations are now directly available within the application. With this update, the need for separate addons is eliminated, allowing users to seamlessly set up either S3 or Storj directly through the application. For detailed setup instructions, please refer to the official documentation provided for each integration.

|| IUPDATE INSTALLATION PROCESS ||

1. A minimum of PHP version 8.2 is required (Recommended) to install the application.

2. It is strongly recommended to create a backup of both your existing "Database" and "Project" that are currently installed on your server.

3. Obtain the updated version of the "Project" by downloading it from the "Codecanyon" platform.

4. Assuming you have successfully downloaded the latest version of the "Project" from the "Codecanyon" platform.

5. Navigate to the root directory of your previously installed application or project on the server.

6. Proceed to upload the new project and extract its contents, replacing all existing files and folders, except for the "public" folder, "storage" folder, and ".env" file.

7. After replacing your old project with the new updated project, open the public folder and replace all the folders and files except the "media," "storage," and "uploads" directories, and delete the assets directory from the public folder (root/public/assets).

8. Now, after successfully completing the above steps, go to the application and refresh the page (if application is in use) or launch the application in any browser of your choice.

9. You will be redirected to the update page. Please complete all the steps in the update page.

10. Congratulations! Your application has been successfully updated if you have followed the above steps accurately.

|| REMOVED FEATURES ||

1. Removed Functionality: Facebook and Twitter social logins have been removed from the 'Social Login' page for streamlined access management.

Please Note: Updating our product or service requires a certain level of knowledge and expertise.

If you are not familiar with the updating process or do not have sufficient knowledge, we strongly recommend that you do not attempt to update the product or service on your own. Any updates made incorrectly or without proper understanding could result in data loss or other issues, and we cannot be held responsible for any damages resulting from customers’ mistakes.

Important Note:

The installation process remains consistent, although its execution depends on the particular server type employed for deploying the application. This divergence is influenced by the server’s configuration and extensions.

If you encounter any installation challenges, please keep in mind that the procedure might vary according to the server type you are utilizing. We are always here to assist in accordance with our support policy.

The license policy permits one domain per license, and each domain or installation must have its own valid license. We strongly advise against installing the application on localhost because once installed, it cannot be transferred to live domains. If the license instance is already being used on localhost, attempting to move it to another domain will result in a license error. As per our support policy, we cannot provide support for installation, customization services, hosting, or server environment related to this situation.

You’ll need a valid license for every Envato item you use in making your test site.

Unlock the potential of help desk ticket Laravel software with our premium ticketing system. Update your helpdesk tool with our help desk software, then enjoy live chat and easy ticket management. Our IT helpdesk software offers quality UI, cutting-edge technology, and dedicated support for a superior helpdesk management experience.

Crucial Information:

This helpdesk Laravel it helpdesk support system software is provided with functional. Post-purchase, you’ll have the freedom to enhance its add and edit functionality and tailor the your requirements. However, please note that effectively utilizing this it ticketing system helpdesk application requires expertise.

We highly recommend consulting your tech or development team before making a purchase to ensure compatibility with your project goals.

IMPORTANT:

SOURCES: All images, vectors, and vector icons are used exclusively for DEMO purposes. They are not integrated into the template and are NOT included in the final purchase files.

How do I get Support?

We have an expert team to provide you with the best support whenever needed on business working days. We are also trying to assist with non-technical support on the remaining days. Our company’s technical support team will provide fast and reliable support assistance within response time or sooner.

Please note that we do not provide support via the comments section as it is not an official channel for customer support.

How to contact support section?

Note : Our support team will respond to your request as long as the support purchase period is active. We will be providing our support service as per the product/item support policy. In order to continue our support service extend or renew support for an item is required.
How to renew support ?