Description

Fowtickets Simple Laravel Customer Support Software With Ticketing System And Knowledge Base dedicated to people and website owners that provide specific services and want to add a ticketing system to their website or have a helpDesk to provide assistance to customers. This system contains many features that will help to provide good support to your customers.

Demo and documentation

Frontend

• Link : https://demo.vironeer.com/fowtickets

User access details

• Link : https://demo.vironeer.com/fowtickets/user
• Email : [email protected]
• Password : User1234

Agent access details

• Link : https://demo.vironeer.com/fowtickets/agent
• Email : [email protected]
• Password : Agent1234

Admin access details

• Link : https://demo.vironeer.com/fowtickets/admin
• Email : [email protected]
• Password : Admin1234

Documentation

• Link : https://docs.vironeer.com/fowtickets/index.html

Features

• Ticketing System:

  Experience seamless issue management with automated routing, collaborative tools, and performance analytics.

• Knowledge Base:

  Unlock a wealth of information with structured resources, guides, and efficient search functionality.

• Agents and Departments:

  Elevate collaboration and issue resolution with organized support teams and efficient routing.

• Email Notifications:

  Stay informed with real-time updates on ticket status, agent responses, and resolutions.

• Account Notifications:

  Receive important account updates and information to stay informed.

• OAuth Options (Facebook and Google):

  Simplify login with OAuth options, providing a convenient and secure experience.

• Email Verification:

  Enhance security by confirming account ownership through email verification.

• Two-Factor Authentication (2FA):

  Add an extra layer of protection with two-factor authentication for secure logins.

• Translatable:

  Translate any language website easily through the translation system available to you as an admin.

• RTL Supported:

  Ensure seamless compatibility with Right-to-Left, enhancing accessibility for diverse audiences.

Requirements

• PHP 8.1x
• Operating System : Linux or Windows
• Shared, VPS or Dedicated Server
• MySql: 5.7+

• BCMath
• Ctype
• Fileinfo
• JSON
• Mbstring
• OpenSSL
• PDO
• pdo_mysql
• Tokenizer
• XML
• cURL
• zip
• GD

News And Updates

ChangeLogs

Version 2.1

[NEW] Full RTL Supported (Admin Panel - Frontend - User Panel - Agent Panel - Emails)
[NEW] Admin Translations Added
[NEW] Ability To Delete Multiple Articles
[FIX] Agent Mails Problem Fixed
[FIX] Admin ReCaptcha Problem Fixed
[FIX] Knowledgebase Article Video Embed Problem Fixed

Version 2.0

 - Completely new and improved version

Version 1.3

[NEW] Email Notifications Added
[NEW] User Notifications Added
[NEW] Email Verification Added
[NEW] 2Fa Authentication Added
[UPDATE] Admin panel design 

Version 1.2

[NEW] Advanced search added
[FIX] Ticket Attachments error fixed 
[FIX] SMTP save changed error fixed

Version 1.1

[NEW] Facebook Oauth Added
[NEW] Dynamic Pages Added
[UPDATE] User Panel Updated
[UPDATE] User Details Updated

Version 1.0

- Initial Release